FAQs

This isn’t a puzzle, we are simply up stairs preparing your game. Hang out for a few moments and we’ll be down as quick as we can.

We do not offer parking on site. We recommend customers use the Regent Circus multi storey car park, the entrance is on the same side of the road as us approximately 50 metres downhill from our front door. Once parked, head back out to Victoria Road and we are a few seconds walk up the hill, on the right hand side.

Each of our booking slots includes 15 minutes for your briefing for the room. Please arrive on the time your booking slot is made for, as if you arrive too early, we may be resetting the room from the previous group. If you are running late, please let us know as soon as you can. If you arrive too late on a busy day, we will need to deduct time off your room.

Estimated time with us 90 mins. The Escape Games last for up to 60 minutes, the aim of which is to escape in under that time frame. We also allow 15 minutes either side for briefings, pictures and getting to know our guests.

Our pricing works on a sliding structure, the more people in a single experience the cheaper it is per person. Please follow the BOOK NOW link to see our current prices. If you have a large group and wish to book multiple rooms across multiple sessions, please contact us via e-mail with details of your group size and when you would like to play.

Our online booking calendar is live 24/7 and bookings for rooms are available up to 4 months in advance. We advise anyone booking multiple experiences or for larger groups to book as far in advance as possible to secure a specific date. For single bookings we tend to see peak times starting to fill up 2/3 weeks in advance.

We can host a maximum of 13 guests per hour across our 2 Escape Rooms. We can accommodate bookings for a larger number of guest, over a slightly longer time frame. This will include staggered arrival of teams with the possibility of using a local food/drinks venue as a meeting point for teams before and after the game. For more details please contact our team directly via email swindon@cryptologyrooms.co.uk or by calling us on 01793 523902.

No, we do not have an enforced minimum age. However, we suggest ages 8 and up due to the complexities of the puzzle content and request that any young players are made fully aware of the theme and setting of the game. Any groups with children under the age of 16 will require an adult to attend with them to make sure they get the most out of the experience and to avoid unnecessary damage to our games.

We can issue a full refund or reschedule your booking with one week’s notice. We can provide a 50% refund with 48 hours’ notice. Our best advice is to contact us so we sort it all out.

No everything you need to solve the room is included in the experience. If you require glasses for reading we strongly advise bringing them as all of our rooms contain some form of written instruction.

No, all bookings are exclusive. We do not put random groups of strangers together. There are also no live actors in the rooms with you.

All of the information you require to solve the puzzles is inside the room, all we ask is that you have a can-do attitude and do your best to interpret the puzzles. If you get stuck, our games master will provide helpful hints to get you past any tricky bits.

For everyone’s safety and enjoyment, no alcohol or drugs are allowed at Cryptology. We reserve the right to refuse entry or remove anyone suspected of being under the influence.

Yes, all of our rooms have an emergency exit procedure, so you can get yourself out easily. These are all explained and pointed out several times during your brief before the game.

Yes, if a team member needs to leave for a personal reason, the remaining team members can finish their game.

We do not allow any filming or photography in the rooms as we do not want secrets leaked which could spoil future guests’ enjoyment. There is a photo opportunity at the end of the game when guests are back in our hosting area.

We have hosted Stag & Hen parties, birthdays and even a few engagements in our escape rooms. The short answer is YES, we will help to make your occasion even more special. Please contact us by e-mail swindon@cryptologyrooms.co.uk or call us on 01793 523902 with your request.

Yes, please call our office and one of the team will be happy to help. If you have someone join your group last minute they can pay on arrival. Please note maximum room capacity will still be enforced.

No, our room capacities are based on puzzle content and workable space. If you have more guests than the maximum capacity you will need to book multiple rooms and split your group into multiple teams.

Occasionally we can delay an arrival time or accept an earlier start time, but this needs to be discussed and agreed with our staff. We are happy to accommodate large bookings of 10 or more guests on our closed days (subject to staff availability). We are open every day except Tuesdays, if you require a booking on a Tuesday please call our office, as this cannot be done through our website.

We request that all bookings are made in advance as we can rarely offer a walk-in service. Our calendar is appointment based and we cannot guarantee that the office is always manned. All our escape rooms can be booked up to 2 hours before the session start time via our website. For anything less than 2 hours before the start time please call our office and we will do our best to fit you in.

Incarcerated’s creator moved on to pastures new, Cryptology purchased the business. Cryptology Nottingham has Daylight Robbery which was ranked #1 in the UK, as voted by enthusiasts. When Cryptology acquired Incarcerated a new clue system was installed to our games for increased immersion. Cryptology Swindon is Incarcerated.

If you have any questions or for more information
please call us on 01793 523902 or email on swindon@cryptologyrooms.co.uk.